Refunds & cancellation

Cancelling

• Cancel any time from Console → Billing. No phone call, no email, no retention script.
• Cancellation takes effect at the end of the period you have already paid for — you keep what you paid for.
• Your site is not deleted. It reverts to the free tier, and your members and data stay put.
• You can export your data before or after cancelling.

Refunds

• 14 days, no questions. If you are unhappy within 14 days of your first payment on a new subscription, we refund it in full.
• Our fault, our cost. If a fault on our side made the service unusable for a meaningful part of a billing period, we refund that period pro rata — whether or not you ask.
• Duplicate or accidental charges are refunded in full.
• Mid-period cancellation: outside the 14-day window we do not refund the remainder of a period, because you keep full access until it ends.
• Upgrades are charged pro rata. Downgrades apply at the next renewal and are not refunded mid-period.

Custom development work

Development engagements are quoted and invoiced separately from subscriptions. Work already delivered and accepted is not refundable; anything paid for and not yet started is refundable in full. If we cannot deliver what we quoted, we refund the difference.

Your own members

If you sell subscriptions or items to your members, you set that refund policy and you are responsible for honouring it. It must be published on your site. We handle the money movement; the promise is yours.

How to ask

Email billing@jodibana.com from the address on the account, or raise it from Console → Billing. We reply within two business days, and approved refunds reach your card in 5–10 business days depending on your bank. If you think a charge is wrong, please talk to us before raising a dispute — it is faster, and we would rather fix it than argue about it.